Frequently asked questions

Everyday makeup across four collections: lips, eyes, cheeks, and tools and accessories. That means lip gloss, lipstick and liner; eyeshadow palettes and mascara; blush and highlighter; and brushes, sponges and cases. Every product page carries the full ingredient declaration, net contents, finish, container, country of origin and period after opening.

On every product page, under “Full ingredients (INCI)”. Formulations are occasionally updated between batches, so always read the ingredient list printed on the carton you receive before use.

No. Everything we sell is a non-medicated cosmetic. We do not sell prescription products, medicines or regulated health products. Nothing on this site is medical advice, and no product is intended to diagnose, treat, cure or prevent any disease. If you have a skin condition or a known allergy, speak to a qualified healthcare professional.

We do not commission animal testing on our finished products, and we do not sell into any market that requires it as a condition of import. Our brushes use synthetic taklon filament and contain no animal hair.

We accept Visa, Mastercard, American Express and Discover. Card details are entered directly into a payment page hosted by Stripe, which is PCI-DSS Level 1 certified. LuxeBloom Beauty never sees or stores your card number.

How we protect payments.

Standard shipping is free over the qualifying subtotal and a flat rate below it. Orders are dispatched within the stated processing window, then delivery follows the carrier estimate. Expedited shipping is available at checkout.

• Free standard shipping over $50.00 USD, otherwise $5.95.
• Dispatch in 1-2 business days, then 3-7 business days after dispatch.
• Expedited: $14.95, 2-3 business days after dispatch.

You receive a dispatch email with a tracking number as soon as the parcel leaves us. If it has not arrived, email us with your order number and we will chase the carrier.

Yes, free of charge within the cancellation window shown below, or any time before dispatch. Email or call us with your order number. Once a parcel has been dispatched it can no longer be cancelled, but it can still be returned.

Cancellation window: 60 minutes from placing the order. Full cancellation policy.

Unopened items in original sealed packaging can be returned within the stated return window. For hygiene reasons, opened makeup cannot be returned unless the item is faulty, damaged in transit or incorrectly supplied. Brushes, sponges and bags may be returned only if unused and still sealed.

Return window: 30 days from delivery. Full return policy.

Once we receive and inspect a return we issue the refund to the original payment method within the stated window. Your bank then typically takes a further 3 to 10 business days to show it.

Refunds issued 7 business days after inspection. Full refund policy.

Contact us within 7 days of delivery with your order number and photographs of the item and outer packaging. We will send a replacement or refund in full, including shipping, and we cover the return postage.

We use it to fulfil and support your order, and for nothing else unless you have consented. We never sell it. You can ask for a copy, a correction or a deletion at any time.

Read about your data rights, or email LuxeBloomBeautyLLC@outlook.com with the subject “Data rights request”.

No. We only email marketing to people who actively ticked the consent box. Placing an order is not consent, and every marketing email has a one-click unsubscribe.

Not at present. Our shipping destinations are listed in the shipping policy, and orders placed for a destination we do not serve are cancelled and refunded in full.

We ship to the 50 United States and the District of Columbia. See sale restrictions.