Shipping, returns & refunds

Shipping costs

The free-shipping threshold applies to the merchandise subtotal after any discount, and before shipping and tax. Shipping is shown in your bag and again at checkout before you pay.

Where we ship

We currently ship to the 50 United States and the District of Columbia.

We are not able to deliver to U.S. territories, APO/FPO/DPO addresses, freight forwarders and international destinations.

Everything we sell is a non-medicated cosmetic or a cosmetic accessory, so there are no hazardous-goods shipping restrictions on our range. See also the sale and export restrictions.

Processing time

Orders are picked, packed and dispatched within 1-2 business days of payment clearing. Orders placed after 2:00 PM Central dispatch the next business day.

Business days are Monday to Friday, excluding U.S. federal holidays. Orders flagged by our payment or address checks may take an extra business day while we verify them — we will email you if that happens.

Delivery and tracking

You receive a dispatch email with a tracking number as soon as the parcel leaves us. Estimates run from dispatch, not from the moment you order.

Please make sure your delivery address is complete and correct. We are not able to redirect a parcel once it is with the carrier, and we cannot refund an order that is undeliverable because of an address error, though we will re-ship it once it returns to us if you cover the reshipping cost.

Once the carrier records a delivery, responsibility for the parcel passes to you. If tracking shows delivered and you cannot find the parcel, check with neighbours and household members first, then contact us — see lost parcels.

Cancelling an order

You can cancel free of charge within 60 minutes of placing your order, or at any time before it has been dispatched — whichever is later.

To cancel, email LuxeBloomBeautyLLC@outlook.com or call (901) 445-3667 with your order number. We will confirm the cancellation in writing and refund in full to the original payment method.

Once an order has been dispatched it cannot be cancelled, but you can still return it under the return policy below.

We do not sell subscriptions, memberships or recurring plans, so there is nothing to cancel on an ongoing basis.

Returns

Return any unopened, unused item in its original sealed packaging within 30 days of delivery for a full refund of the item price.

What cannot be returned

For health, hygiene and safety reasons, we cannot accept the return of makeup once the seal is broken or the product has been used — this includes swatching a lipstick, pressing a shadow pan or using a gloss applicator. Brushes, sponges and bags may be returned only if unused and still sealed. This does not apply, and your rights are unaffected, where the item is faulty, damaged in transit or not what you ordered — see damaged or wrong items.

The Essential Brush Set must be returned complete, with all eight brushes unused and the case included.

How to return

1. Email LuxeBloomBeautyLLC@outlook.com with your order number and which items you want to return. Please do this before sending anything back.
2. We reply within 1 business day with a return authorisation and the return address.
3. Pack the items securely in their original packaging and include the authorisation number.
4. Send the parcel with a tracked service and keep the receipt.

Return shipping cost

• We pay return shipping if the item is faulty, damaged in transit, or we sent the wrong thing.
• You pay return shipping if you have simply changed your mind. The original outbound shipping charge is not refunded in that case.

Items lost or damaged on their way back to us remain your responsibility until they arrive, which is why we recommend a tracked service.

Refunds

Once your return arrives we inspect it and email you the outcome. Approved refunds are issued 7 business days after inspection, to the original payment method only — we cannot refund to a different card, to a bank account or as store credit unless you ask for credit specifically.

After we issue a refund, your bank or card issuer controls how quickly it appears on your statement; this typically takes a further 3–10 business days and is outside our control.

A refund covers the item price. Original outbound shipping is refunded only where the return is our error or the item was faulty. If a refund brings your order below the free-shipping threshold, the original shipping cost may be deducted.

If a return arrives opened, used, incomplete or outside the 30-day window, we will contact you. We can return it to you at your cost, but we cannot refund it.

Damaged, faulty or wrong items

Please check your order on arrival. If anything is damaged, faulty or not what you ordered, contact us within 7 days of delivery with:

• Your order number.
• Clear photographs of the item and the outer packaging.
• A short description of the problem.

We will arrange a replacement or a full refund including all shipping, at your choice, and we cover the return postage. This applies whether or not the item has been opened.

Lost or missing parcels

If tracking has not updated for 7 business days, or shows delivered but the parcel is not with you, contact us. We will open an investigation with the carrier — carriers typically require 7–14 days to complete one.

Where a parcel is confirmed lost in transit we will replace or refund it in full. We are not able to refund parcels that tracking confirms as delivered to the address you supplied, but we will always help you pursue a claim with the carrier.